Ascent Blog

The Ascent blog explores customer experience, people leadership, operations, business transformation, mentorship, and technology. Delve into strategies for enhancing customer satisfaction, driving organisational success through effective leadership, optimising operations, and leveraging technology for innovation.

Stop Polishing What Doesn’t Exist
Mario Gee Mario Gee

Stop Polishing What Doesn’t Exist

Perfection is tempting, especially in customer operations where every detail feels like it matters. But chasing perfect too early often delays impact. “Good enough” isn’t about lowering standards — it’s about moving forward, learning fast, and making space to improve based on real feedback. Don’t let perfect get in the way of progress.

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Get in Trouble as Much as You Can
Mario Gee Mario Gee

Get in Trouble as Much as You Can

Getting into the right kind of trouble is one of the best things you can do for your growth. Push boundaries, question the rules, and stress test your relationships – not to be reckless, but to build resilience, emotional intelligence, and a sharper, more strategic mindset. Playing it safe won’t prepare you for life’s real challenges, but learning how to navigate tough or stressful situations will.

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